Terms of Service

1. Supplier details and contract documents

The supplier is ÉireStack, Dublin, Ireland Email: hello@eirestack.ie.

Your written quote or project agreement is the project-specific contract. It records the scope, price, timeline, payment schedule, revisions and any support arrangement. If it conflicts with these general terms, the quote or agreement takes priority for that project.

2. Services

ÉireStack provides website design, development, eCommerce solutions, business systems, and related digital services as agreed in a written or electronic quote. The scope, timeline, and price are defined in the project quote issued prior to commencing work.

Any work outside the agreed scope will be quoted separately and requires your written approval before work begins.

3. Quotations and acceptance

Quotations are valid for 30 days from the date of issue. A project begins when you confirm acceptance in writing (email is sufficient) and the deposit is received.

Verbal agreements are not binding. All scope changes must be confirmed in writing.

4. Payment terms

• - Website projects: Website projects are paid 50% to begin and 50% after final approval, before launch or handover. No VAT is currently charged unless a written quote states otherwise.
• - Balance: The remaining balance is due before the website goes live or final files are delivered.
• - Payment processing: All payments, whether one-off or recurring, are processed by Stripe. We do not store your card details.
• - Overdue invoices: Invoices unpaid after 14 days of the due date may incur interest at 8% per annum above the European Central Bank base rate, in accordance with the Late Payment in Commercial Transactions Regulations 2002 (SI 388/2002).
• - Hosting and maintenance: Where applicable, hosting and maintenance fees are billed monthly or annually in advance and are non-refundable for the billing period.
• - Business systems: Payment, subscription, support, licensing and handover arrangements for a Business System are set out in the written quote or agreement for that system.

5. Client responsibilities

You agree to:

• - Provide all required content (text, images, logos) within 7 days of project commencement, unless otherwise agreed.
• - Respond to review requests within 5 business days. Delays caused by late client feedback may affect the agreed timeline.
• - Ensure all content supplied to us does not infringe third-party intellectual property rights.
• - Provide accurate information. We are not liable for errors arising from incorrect or incomplete content you provide.

6. Website ownership, attribution and third-party services

Once the final balance is paid, you own the completed website's code and files and can move it to another host at any time. ÉireStack can continue to host and support it only where that is agreed separately.

You may request a full copy of your source files and codebase at any time after the final balance is paid, including long after handover - for example, if you later decide to self-host or move providers. We will provide it within a reasonable time of your written request.

Once a website is handed over, we are not responsible for changes, modifications, hosting configuration, or issues introduced after you or a third party takes over its management. Diagnosing or fixing problems arising after handover is a new, separately quoted engagement.

A small “Made by ÉireStack” credit and link is included in the site footer and remains in place unless its removal is separately agreed in writing. You own the resulting code and files, but not the design and development credit for them: you may not represent, imply, or allow a third party to represent that you or they personally designed or developed the website.

Where we register or purchase a domain on your behalf, it belongs to you. We will transfer full ownership and registrar access to you on request or at project completion; from that point you are responsible for its renewal and registrar fees unless otherwise agreed.

We retain the right to display the completed work in our portfolio and marketing materials unless you request otherwise in writing before project completion.

Third-party domains, subscriptions, payment providers, fonts, plugins and licensed assets remain subject to their providers' terms, charges and licences. We retain ownership of pre-existing tools, frameworks, libraries and reusable code.

7. Business systems and data processing

Business Systems are scoped individually. The written quote or agreement states the subscription, support, data export, ownership, licensing, handover and cancellation arrangements that apply. Website ownership terms in clause 6 do not automatically apply to a Business System.

Where a Business System stores personal data belonging to your own clients or customers (for example, their name, contact details or booking history), we act as a data processor on your instructions, and you remain the data controller responsible for that data under GDPR. Each Business System runs on its own separate, isolated database - we do not combine or share data between different clients' systems. If your engagement with us ends, we will provide a full export of that data so you can continue to use, host or manage it as you choose.

A Data Processing Agreement covering these arrangements in full is provided as part of your project agreement for any Business System that processes personal data on your behalf.

8. Revisions

Reasonable refinements within the agreed scope are included. New pages, features, or changes in direction are priced and approved before work begins.

A revision is a minor adjustment to an approved design. A change in direction, new requirements, or substantial scope changes constitute additional work and will be quoted separately.

9. Project timelines

We will use reasonable endeavours to meet agreed delivery dates. However, timelines are dependent on timely receipt of client content and feedback. We are not liable for delays caused by late client responses or force majeure events.

If a project is paused by the client for more than 30 days, we reserve the right to invoice for work completed to date and reschedule the remaining work when capacity allows.

10. Limitation of liability

To the maximum extent permitted by Irish law, ÉireStack is not liable for:

• - Loss of business, revenue, data, or profits arising from use of the services.
• - Downtime, errors, or security incidents on third-party hosting or services.
• - Content errors arising from information supplied by you.
• - Indirect, consequential, or special damages of any kind.

Our total liability for any claim is limited to the total fees paid by you for the specific project in question.

11. Cancellation, termination and refunds

Either party may cancel a project in progress by giving written notice.

Deposits are non-refundable. The 50% deposit secures your project slot and covers work planned and carried out from that point. Once paid, it is retained regardless of a later decision to stop, change direction, or cancel, except where ÉireStack cancels the project or is unable to deliver the service you were quoted for (see below).

Final payment is non-refundable once paid. It falls due when the agreed work is complete and approved; you are not entitled to a refund of a final payment on the basis that you simply changed your mind after delivery.

If ÉireStack cancels a project, or is unable to deliver the service you were quoted for, you will receive a full refund of amounts paid for work not delivered, less the value of any work already completed and provided to you.

If you cancel a project part-way through, we may invoice you for the value of work carried out and approved costs incurred up to that point; the deposit already paid is applied against this and is not separately refunded on top of it.

This clause does not affect your statutory cancellation rights as a consumer - see clause 12.

12. Consumer cancellation rights

If you are contracting as a consumer (rather than for your trade, business or profession) at a distance, you may have a statutory 14-day cancellation right. This does not remove any rights you have under Irish consumer law.

If you want work to begin during that period, the project agreement asks you to make an express written request. You will be told what work has started and what reasonable amount may be due if you cancel after requesting an early start. Where a legal exception applies to customised or fully performed services, it will be explained and acknowledged in the project agreement before work begins.

To request cancellation, email hello@eirestack.ie with your name, project and a clear statement that you wish to cancel. We will confirm receipt and explain the next steps.

13. Governing law

These Terms are governed by the laws of the Republic of Ireland. Any disputes arising from these Terms or our services shall be subject to the exclusive jurisdiction of the Irish courts.

14. Changes to these terms

We may update these Terms from time to time. Updated Terms apply to new projects and engagements. Existing projects are governed by the Terms in effect at the time of acceptance.

15. Contact

Questions about these Terms? hello@eirestack.ie